The following is an explanation
of Southeastern's Homepage at it's website www.sefl.com. Our site has been designed
specifically for our customers to be informative, efficient, and easy to use.
Check out our FAQ page for answers to your most
commonly asked questions.
If you are unable
to find the help you need here, please contact our helpdesk.
is divided into 4 basic areas:
Roll-over Menu Tabs - The key information and applications are accessed
through a series of 6 roll-over menus provided at the top half of the Web
Page. These links range from general company information to full web-based
applications requiring secure access.
Breaking News - The site contains a rolling banner of current news such
as the current fuel surcharge rates and important weather alerts. As an
example, when a hurricane is threatening our service area, you will see
hurricane alerts to keep you informed. Simply click on the banner to receive
a current update. It also links you to weather.com to receive projections
on the weather.
Quick Access Boxes - the 3 boxes on the far
left side of the homepage provides quick access to Tracing, POD/BOL images,
and Service times from one zip to another. The first two (Tracing and View POD/BOL)
let you quickly access this information without having to use the menu options.
This is great for quickly checking on that one shipment. The Routing Guide box
is an online tool that provides not only the transit time
information but also the origin/destination service centers as well as the
direct, partnership, and interline information.
Browser/Report Software - the bottom of the page gives you access to the
browsers of Netscape or Microsoft Explorer and the report reader Adobe Acrobat
that can be downloaded free of charge to your PC. The browsers allow you
to "surf the web" and utilize the benefits of our website. Adobe
Acrobat allows you to read/print the various reports available from our
site. These are all standards in the Internet industry.
This option allows
you to E-mail any department
of service center in our system. You can send E-mail attachments for Word
or Excel files as needed.
Our History - this section provides a brief description
of our company history and our commitment to our people, customers, and
quality process. This section also provides graphics denoting our revenue
growth and profitability trends.
Quality Process - this section describes our commitment
to continuous measurable improvement in all processes utilizing our quality
process. Southeastern has been a leader in the application of process management
and statistical process control in the motor carrier business.
Quality Awards - this section lists a few of our quality awards. We have been honored for service excellence with over 300 quality awards from customers and trade associations.
Service Centers & Transit Maps - this section provides a name, address,
and telephone listing of all our service centers. In addition, you can view/print
transit service maps from this section and even obtain driving instructions
to the service centers from your current location.
Holiday Schedule - this section lists the holidays when our offices will be closed.
Press Releases - this section will provide current and
past press releases and articles on our company.
Fuel Surcharge - Due to the excessive costs for diesel
fuel, Southeastern Freight Lines implemented a fuel surcharge effective September
15, 1999. The charge will remain in effect as long as the U.S. National Average
Diesel Fuel Index remains at or above $1.10 per gallon.
Eagle Eye News
- the Eagle Eye News is Southeastern's internal newspaper that provides
insight into the company's culture, customer recognitions, innovations, new
services, and quality process.
- Read what our customers are saying about us.
Frequently Asked Questions
- Get answers for your most frequently asked questions.
Special Services - this section provides information about
specialized services such as carpet, assembly/distribution, pallet decks,
responsible care (chemical industry certification), and truckload operations.
National Partnerships - this section provides information on
the partnerships that Southeastern has with several other motor carriers to
provide national coverage. These partnerships are connected via computer access
and provide seamless tracking capabilities from pickup through delivery. The
section also provides Internet "Hot Links" to our partners' websites.
International Service - this section provides an overview of
our service to Puerto Rico, Canada, Mexico and the U.S. Virgin Islands.
Guaranteed Service - this section provides an explanation
of Southeastern's Excelerated guaranteed service options, when time
- this section provides information about Southeastern Logistics Solutions.
IT Support - this section provides information on
the various technologies utilized to support our customer base. Southeastern
is recognized as a technological leader in providing state-of-the-art applications
Drivers and Equipment - this section provides information about our Drivers and Equipment Inventory.
Downloads - This section provides information and
instruction on the ability to download our Rate-Assist Software and Transit
EmploymentOpportunities - this section provides
information about our present employment opportunities by job description
and location. After reviewing these opportunities you can also submit an
Tracing By Pro
option provides the ability to check on the status of up to 10 shipments
utilizing Southeastern's pro number that is assigned by the driver at time
of pickup, the Bill of Lading number, or the consignee Purchase order number
(tracing by Bill of Lading or Purchase Order number will also require the
entry of a shipper or consignee zip code).
The shipment status message provides
the complete status of a shipment inclusive of pro number, shipper, consignee,
PO number, bill of lading number, pieces, weight, freight charges (for MySEFL payors), committed
delivery date, actual delivery date, and person signing for delivery of the
shipment. In the event the shipment is given to a partner carrier, the carrier
SCAC code along with delivery information will also be shown.
Click on the
see the movement of the freight through each shipment status from pickup until delivery.
This provides detailed movement information including date, time, origins, destinations, trailer
numbers and any delays at delivery for your review.
At the bottom of a trace, you can check the Send Shipment Tracing for this
pro to my email address daily until delivered box, enter your Email address,
and automatically receive a Trace on this shipment every morning until delivered.
You no longer have to remember to check this shipment on a daily basis.
In addition to the shipment status
information, you can also click on the "To View Proof of Delivery, Click
" link and view/print a copy
of the delivery receipt for the shipment.
To Get Your Freight Charges
- many Prepaid shippers want their freight charges each morning to invoice their
customers. In addition, some consignees want their Collect charges for inbound
freight. The BEST way to do this is to receive a Shipment Manifest each morning
of Yesterday's Pickups. This report can be delivered to you early each morning
automatically by email showing a shipment summary, current status, and your
freight charges. To set this up, do the following:
Prepaid Freight Charges for Shippers
Enter the MYSEFL site from the homepage
Enter your Customer ID and Password (or apply for one)
Select Customer Reports
Click Shipment Manifest
Enter your email address(s)
Click Yesterday's Pickups
Scroll to the bottom of the page and Click Send This Report Daily.
Collect Freight Charges for Consignees
Follow the Same procedures above except Select Inbound on the 3rd step
from the end.
retrieval option provides the ability to view, email, or fax a bill of
lading,POD or W&I document. To view a document, simply enter the pro number(s)
for up to 10 shipments (1 pro number per line) and check the appropriate document
type check box on the screen. If you wish to Fax or Email the document, simply
click on the corresponding radio button and complete the routing information
on the form.
Once, this is
completed, simply submit the completed screen for processing. Click here to see the results
of selecting the view option for a Bill of Lading:
Documents are in TIF format. If your browser or operating system does not
already have software installed that can open a tif file, you may dowload
a free tiff viewer from one of the following web sites. (Clicking on these
links takes you to another vendor's web site, and these tiff viewers are not
software that is supported by Southeastern Freight Lines)
Inquiry option allows you to receive a status of a claim by pro number
or claim number. The claim
inquiry response provides the current status that may include the amount
paid, the applicable date and check number. If declined, the system provides
allows you to view and print several special documents:
Bill of Lading - you can print a copy of the VICS Bill of Lading
that has been accepted as the industry standard bill of lading.
Supplement to the Bill of Lading - this is a continuation page
to the VICS B/L.
Canadian XpressPass Bill of Lading - this is a Canadian B/L with
contains both the bill of lading and commercial invoice. This is a convenient
way of shipping to Canada where a copy of the commercial invoice is required
on all shipments.
Simplified Claim Form - in the event you do not want to file a
claim electronically, you can print a copy of the standard claim form and
present manually with supporting documentation. A copy of the commercial
invoice, freight bill and any supporting photographs or paperwork would
Certificate of Property Insurance - this document provides a copy
of Southeastern's property insurance coverage.
Certificate of Liability Insurance - this document provides a copy
of Southeastern's liability insurance coverage.
A listing of the most commonly requested special services and the charges for each.
Invoicing, Payment, and Remittance Advice Options
Southeastern Freight Lines offers a wide range of invoicing, payment, and remittance advice options for our customers. The basics are listed below:
Plain Paper - invoices on a statement/freight bill.
Paper With Attachments - a statement with freight bills and required document copies.
EDI 210's - a must for those larger customers looking for efficiencies in their payable process.
We also offer supporting documentation in the form of invoice and document files in conjunction
with our EDI210 processing.
Fax Invoicing - an automated daily/weekly fax containing an abbreviated version of our freight bill.
Internet Invoicing - an automated daily/weekly email with a .pdf attachment containing your freight bills.
Click here for more information.
Internet Invoicing and Payment - a weekly email with a link to the SEFL website.
This allows you access to your freight bills and to approve full or partial payments.
Payments are drafted directly out of your bank account on the due date.
Flat File Invoicing - choose from one of our standard formats to receive your daily or weeky
invoicing in a comma delimited or excel file.
* Any other type of invoicing will need to be discussed with the Customer Invoicing Manager.
If you have any questions or exception about Invoicing please contact Pat Hardin, Invoicing Manager at email@example.com
Electronic Funds Transfer (EFT) - Funds are transferred directly from the customer's bank account to Southeastern Freight Lines' account at Wachovia Bank. This is a highly desirable and efficient process for both the customer and SEFL. Using EFT's eliminates the need for writing checks, simplifies reconciling of bank statements, reduces space needed to store canceled checks, saves postage for mailing checks and saves time processing payables.
Internet Payment - Using this method, customers can view a weekly file of all invoices via an e-mail, containing a link to the SEFL website. From this file, they can approve partial or full payment.
After the customer's authorization, SEFL can draft the customer's bank account and clear their receivables.
Customer Checks - Physical checks and money orders in payment of freight charges should be mailed to the remittance address shown on our statements at P.O. Box 100104, Columbia, SC 29202-3104.
Cash - Cash payments may be made to local service centers for freight charges.
Electronic Data Interchange (EDI) - EDI 820 remittance advice permits our customers to transmit their remittance advice to us electronically, preventing the necessity of keying bill numbers and paid amounts to clear their receivables. This capability may be used with either electronic funds transfers (EFT) or physical checks.
File Transfers - Southeastern has the ability to transmit EDI over the Internet for the standard ANSI transactions sets. This allows direct communications with our customers eliminating VAN (Value Added Networks - Third Party) costs to them. We can provide standard file transfer protocol (FTP) transfers.
Microsoft Excel Files - Customers may transfer their payable information into an Excel file and send via email to our Accounts Receivable Department. We are able to "cut and paste" this information into our cash application screens to clear their freight bills.
Paper Remittance - Customers may mail their paper remittance advices to P.O. Box 100104, Columbia, SC 29202-3104.
If you have any questions or exception about Payments or Remittances please contact
Pat Hardin, Account Receivable Manager at firstname.lastname@example.org or 803-939-3297.
Internet Invoicing is a simple and cost effective
way of providing an abbreviated invoice directly to you via Internet Email
the morning following pickup. Each abbreviated invoice shows all the pertinent
shipping information and the description for the first page of the bill with
the total pieces, weight, discount, and freight charges for the entire shipment.
This abbreviated format is easy to read.
If you are a shipper who prepays
and adds freight charges to your invoices, you can benefit significantly from
this new capability. Using Internet Invoicing, you can receive Southeastern's
invoices the morning following pickup (before 12 Noon) and invoice your customers
the same day!
In addition, any customer who
wants their invoices (prepaid and collect) the morning following pickup can
benefit from this new capability without the cost of EDI. The system is ideal
for customers who ship 24 or fewer shipments per day and do not use Third
Party Logistics (TPL's) or Third Party Paying Agents. Most third parties have
additional document requirements (bills of lading, delivery receipts, etc.)
and are not suited for this method of invoicing.
oSign Me Up! - if you want
to sign-up for Internet Invoicing, simply click on this icon. Enter your company
name, contact name, telephone number, and Email address where you wish the
Internet Invoices to be received. Submit this request and you will be contacted
by a Southeastern representative to verify your request. You will begin receiving
Internet Invoices on your next shipments. It's that easy!
The Internet Invoice provides
up to 6 invoices on one page. This is an abbreviated invoice and provides
the first page of the freight bill with total pieces, weight, freight charges,
and discounts for the shipment. It is designed for Prepaid-and- Add Customers
to cut between the freight bills for invoicing their customers. However, Collect
Customers who want their invoices next morning can also utilize this capability.
It is as fast as EDI without all the programming, expense, and complexity.
Invoice is received as an Email attachment and can only be viewed/printed
utilizing Adobe Acrobat that can be downloaded free of charge form the Email
or from Southeastern's homepage. The Email on the Internet Invoice gives instructions
on how to download Adobe Acrobat for viewing/printing their invoices. In addition,
we provide instructions on how to effectively utilize the document. It's as
simple as 1-2-3!
Receive the invoice and make 2 copies for processing.
For "Prepay and Add" Shippers, cutout each freight invoice (on
the dotted lines) as indicated and attach to the invoice to your customer.
Process the other 2 copies of the invoice for payment to Southeastern.
Attach one copy to the check to Southeastern and return as remittance
File one copy as record of payment
Discontinue Internet Invoicing
- in the event the customer wants to discontinue Internet Invoicing for any
reason, they simply click the URL imbedded in the Email. A representative
from Southeastern will be in touch to determine how you would like your invoices
Packaging and Labeling
Provides information on packaging, labeling, shipment preparation and an on-line density calculator.
The Routing Guide provides not only the transit time information but also the origin/destination service centers as well as the direct, partnership, and interline information.
The Rate Quotes option under the Shipping tab will allow you to receive a Rate Quote or a general Carpet Rate Quote. Selecting the Rate Quotes will redirect you to a secure My SEFL logon so that we may apply your applicable pricing to the quote.
After logging on to your account and providing the required information the system will return the appropriate rate quotation. The rate quotation response provides the rates, charges, discount amount, accessorial charges, and the Fuel Surcharge in effect on the requested date. In addition, the quotation provides the mileage, transit time, and if the zips involved are direct, interline, or partnerships.
The Carpet Quote is a general quote and does not require a My SEFL logon. To obtain a carpet quote you must provide the origin and destination zip, the square yards and the description type. In addition you may add applicable special services. Once this information is entered, you can then Submit Query and the system will return with the appropriate rate quotation.
- this section provides a collection
of advanced web-based applications and reports to make it efficient and easy
to do business with Southeastern. Because these applications utilize the
customer's confidential information, this section also requires a customer
id and password for access. The customer only has to sign-on once to have
access to all the applications such as customer specific reports,
rates quotes, bill of lading generation and claims filing. If you are interested
in taking advantage of these services please go to My SEFLand register for your id and
WebConnect allows our customers to pull shipment information
directly from our Web site into their company's Web page or information
Please contact email@example.com if you have any questions.
Type = PN for pro number
Type = IN for interline pro number
Type = BL for Bill of Lading Number
Type = PO for purchase order number
If you trace by BL or PO, set ZipCode to either the shipper's or
consignee's 5 digit zip code, otherwise use zeros or leave this parameter
Pro numbers must be numeric and 7 or 9 digits in length
You may enter up to 10 Reference Numbers, RefNum1 thru RefNum10
XML - New format on July 24, 2008
To retrieve the data using the XML format simply append the following to the query string:
You may enter a single pickup request number via the requestNumber parameter
output = XML returns an XML document, otherwise redirected to a webpage
Claims Status Inquiry:
http://www.sefl.com/webconnect/claimsinquiry?RefType=P&ReferenceNum=9999999 RefType should be "P" for Pro Number, or "C" for claim
If RefType is "P", then the pro number should be a 7 or 9 digit
RefNum is a Pro number.
Pro numbers must be 7 or 9 digits in length.
Pro numbers are numeric only, no dashes or letters.
You may request documents for multiple pros by separating each pro by %20 (ex. RefNum=8888888%209999999).
Retrieve Proof of Delivery documents by specifying the parameter DR=Y, Bill of Lading documents by BL=Y, and Weight and Inspection documents by WI=Y.
If you wish to have the images returned in XML, use the following query string. Additional options can also be appended.
The image will be returned in Base64 within the "base64Image" tag which will then have to be decoded back to binary in order to be viewed.
The other information returned in the XML tags will be the image type (ex. "Bill of Lading"), the pro number associated with the image, and
the file extension of the image.
The default image type for documents is tiff. To retrieve images in pdf format, append the parameter pdf=Y to the query string.
MySEFL Rate Quotes
Click here for information on obtaining MySEFL Rate Quotes in XML format
Transit times returned are for MOST points, exceptions may apply. Origin and
Destination zip codes entered should be full 5 digit zip codes, shipDate must
be in mm/dd/yyyy format.
Click here for instructions on submitting a pickup request via web service.
Delivery Policy For online Payment Pages
A transaction receipt will be emailed to the address provided at time of filling out the payment form. If you require a mailed copy or a faxed copy of your receipt please contact us via email at firstname.lastname@example.org or call 1-800-637-7335. We provide transportation services, not goods, so we have no physically deliverable products at this time. Please check this policy as it can change at any time.
Refund policy Payments are not refundable. If you believe we have made an error in processing please contact us via email at email@example.com or call 1-800-637-7335. Claims for loss or damage may be filed here.
Southeastern is constantly upgrading its website with state-of-the-art applications to assist you in your
day-to-day work. We appreciate your business.
How to Use
Southeastern goes Mobile allowing you to access many of
Southeastern’s website capabilities such as tracing, routing,
and others on your smart phone or tablet. We have tailored this
webapp to allow easier access to our most popular website
applications in the limited space of a smart phone screen.
To access the mobile app, enter www.sefl.com/mobile into
your smart phone browser. The webapp will appear on your
smart phone giving you access to tracing, routing guide,
services, news, and contact information. Select the
application from the menu and enter your desired information.
It’s that simple.
How to Store Icon
You can store an icon on your smart phone to give you access
to our webapp at the touch of your finger. While various
smart phones follow different processes to store and icon,
they do follow a basic flow. If this does not work on your phone,
check with the vendor’s website and follow their process,
or ask your kid how to do it!