Frequently Asked Questions

A. MOST FREQUENTLY ASKED QUESTIONS

  1. WHERE'S MY FREIGHT?
    a) Online go to www.sefl.com and type in the PRO # in the PRO # box on the left side of the home page. To trace by Bill of Lading, Purchase Order or Interline Pro number, go to our full service Tracing page.
    OR
    b) Call the delivering service center — numbers are available at www.sefl.com under About SEFL: Service Centers and Transit Maps,
    OR
    c) Call Customer Service at the Support Center at 800 637-7335. They should be able to locate your shipment and estimate your delivery date.
  2. I KNOW MY FREIGHT WILL DELIVER TODAY — DO YOU KNOW WHEN?
    a) When a shipment is updated as being "Out for Delivery" Southeastern now estimates the delivery of a shipment within a two-hour window and we provide this information to customers via Internet Tracing, Customer Manifests, EDI, and Email Notifications.
    OR
    b) Call the delivering service center - numbers are available at www.sefl.com under About SEFL: Service Centers and Transit Maps, or Call Customer Service at the Support Center at 800 637-7335. They should be able to guide you to your local service center and they can estimate the delivery window.
  3. HOW FAST WILL MY FREIGHT DELIVER IF I GIVE IT TO YOU?
    a) On the web go to www.sefl.com and use the small boxes labeled Routing Guide (center of home page) to enter your ORIGIN and DESTINATION zip codes,
    OR
    b) Call your local service center — numbers are available at www.sefl.com under About SEFL: Service Centers and Transit Maps,
    OR
    c) Call Customer Service at the Support Center at 800 637-7335. They can provide normal transit schedules.
  4. WHAT WILL IT COST?
    a) If you have an established pricing program with Southeastern Freight Lines and have a MySEFL login, you may obtain rate quotes through the secure MySEFL portion of the web site,
    OR
    b) Call your local service center — numbers are available at www.sefl.com under About SEFL: Service Centers and Transit Maps,
    OR
    c) Call Rate Quotes at the Support Center at 800 637-7335.
  5. MY FREIGHT IS LATE, WHO SHOULD I CALL FOR HELP?
    a) Call your local service center — numbers are available at www.sefl.com under About SEFL: Service Centers and Transit Maps,
    OR
    b) Call Customer Service at the Support Center at 800 637-7335. They should be able to guide you to your local service center and they can coordinate the delivery schedule.
  6. MY FREIGHT IS LOST OR BROKEN, CAN YOU HELP ME?
    a) If you have a MySEFL login, you can file a claim through the secure MySEFL portion of our web site,
    OR
    b) Claim Form
    OR
    c) Call Customer Service at the Support Center at 800 637-7335. They should be able to guide you to your local service center where you can get assistance.
  7. I NEED A COPY OF THE PROOF OF DELIVERY (POD), BILL OF LADING (BOL), OR WEIGHING AND INSPECTION DOCUMENTATION, WHERE CAN I GET THESE?
    a) On the web go to www.sefl.com and then to Shipping Tools and then Document Retrieval and fill in the information,
    OR
    b) Call your local service center — numbers are available at www.sefl.com under About SEFL: Service Centers and Transit Maps,
    OR
    c) Call Customer Service at the Support Center at 800 637-7335.
  8. I NEED A COPY OF MY INVOICE, CAN YOU HELP ME?
    a) If you have a MySEFL login, you can obtain information regarding unpaid invoices through the secure MySEFL portion of our web site,
    OR
    b) Call Customer Service at the Support Center at 800 637-7335 and ask for Revenue Accounting at extension 33630.

B. ABOUT SOUTHEASTERN FREIGHT LINES

  1. WHY WOULD I WANT SOUTHEASTERN TO BE MY CARRIER OF CHOICE?
    a) In 1950 when Southeastern Freight Lines made its first delivery, the mission of that driver was exactly the same as it is for each associate today: to meet or exceed the needs of every customer — every single time. Click here to read more about our history.
  2. WHAT AWARDS HAS SEFL BEEN GIVEN?
    a) Southeastern’s associates consistently strive to exceed the expectations of each customer they serve. We have been honored for service excellence with over 400 quality awards from customers and trade associations.
    b) List of awards.

C. GENERAL QUESTIONS

  1. WHAT TYPES OF FREIGHT DO YOU HAUL?
    a) Southeastern Freight Lines is a general commodities regional LTL carrier serving the Southeast and Southwest. The company can haul most commodities assuming they are packaged properly. Examples of items that would NOT be handled include shipments requiring protection from heat, automobiles, carbon black, currency, live animals, selected hazardous materials (explosives, poisonous gas, radioactive material, etc), spent lead batteries (batteries that contain or contained lead), recalled or suspended pesticides, obsolete mercury containing equipment, used fluorescent bulbs moving to recyclers, high or excessive value commodities (jewelry, original art). For a complete list, please review the rules tariff. The average shipment weighs 500 to 1,200 pounds and travels approximately 400 miles. The big box retailers are major clients and Southeastern Freight Lines transports the majority of the commodities found in their stores.
  2. DOES SEFL PERFORM RESIDENTIAL PICKUPS?
    a) No, not at this time.
  3. WHERE CAN I GET A COPY OF THE BLANK SHIPPING FORMS?
    a) Click here for blank shipping forms.
  4. HOW CAN I OBTAIN A RATE QUOTE?
    a) Rate quotes can be done by a customer service representative at your local service center. If you have an established pricing program with Southeastern Freight Lines and have a MySEFL login, you may obtain rate quotes through the secure MySEFL portion of the web site.
  5. WHERE ARE YOUR SERVICE CENTERS LOCATED?
    a) Click here to see a map of service center locations.
  6. DO YOU ACCEPT CREDIT CARDS?
    a) On a case by case basis with approval, provided the customer is set up for internet invoicing and payment. A MySEFL login is required.
  7. WHAT IS SEFL’S FUEL SURCHARGE?
    a) The fuel surcharge is updated weekly and is tied to the national average prices for diesel fuel. Click here for SEFL’s current fuel surcharge.
  8. DOES SOUTHEASTERN PROVIDE SERVICE OUTSIDE OF ITS DIRECT STATES?
    a) Southeastern has partnerships with carefully selected LTL carriers to provide service outside of Southeastern’s direct pickup and delivery areas.
    b) Click here for National Partnerships,
    OR
    c) Southeastern also serves some International markets. Please click here for information on service to Puerto Rico, US Virgin Islands, Canada, and Mexico.
  9. WHEN SHIPPING OUTSIDE OF SOUTHEASTERN DIRECT PICKUP AND DELIVERY POINTS, WHICH BILL OF LADING DO I USE?
    a) You may use either the Southeastern or VICS bill of lading form for any shipment (If you have a logon for MySEFL, you may use the enhanced versions of these forms.)
    b) If shipping to Canada, the Canada Xpress Pass is a helpful tool in filling out the bill of lading.
    c) If shipping to Mexico we recommend using the Southeastern Mexico Bill of Lading.

D. GUARANTEED SERVICES

  1. WHAT KIND OF GUARANTEED SERVICES DO YOU OFFER?
    a) One of the keys to the success of Southeastern Freight Lines has been the exceptional level of service provided for our customers. Southeastern's delivery options respond to your changing needs, while maintaining our position of delivering unmatched service excellence.
    Complete shipping flexibility is now available through a series of guaranteed delivery alternatives. Whatever you need - next day delivery, early morning delivery, noon delivery, or even same-day or day-early delivery - Southeastern Freight Lines can meet your shipping needs... Guaranteed.
    b) Call 1 866 733-5733 to speak with a Guaranteed Service Facilitator.
  2. TO WHAT STATES DO YOU OFFER GUARANTEED SERVICES?
    a) Guaranteed services are offered for direct pickup and delivery points handled by Southeastern Freight Lines. The states of Florida, Georgia, Alabama, Mississippi, Louisiana, Texas, Tennessee, North and South Carolina, Virginia, Arkansas, and Oklahoma are included in our Guaranteed Services coverage area.
  3. DO YOU OFFER GUARANTEED SERVICES TO AND FROM PUERTO RICO AND NATIONAL PARTNERSHIPS?
    a) Guaranteed service is not offered to Puerto Rico or to areas served by National Partnerships.
  4. DOES MY REGULAR P & D DRIVER PICK UP THE GUARANTEED SHIPMENT?
    a) Your regular driver will pick up the guaranteed shipment unless special arrangements are needed to meet the guaranteed time of delivery.

E. ONLINE SERVICES

  1. IS THE WEBSITE SECURE?
    a) The MySEFL portion of the website is secure.
  2. IS MY ACCOUNT INFORMATION CONFIDENTIAL?
    a) Yes.
  3. HOW DO I RECEIVE LOG ON INFORMATION?
    a) Apply for a username and password. If logon is not received within 24 hours, please contact customer service at 800 637-7335 x33498.
  4. HOW DO I RETRIEVE FREIGHT CHARGES FROM THE INTERNET?
    a) Log on to MySEFL using your internet logon and password and use the Customer Reports Option to see a copy of the freight bill. (note: Unless you have requested to have charges suppressed, shipping charges will display on the non-secure tracing page of our web site. If you would prefer to suppress the display of these charges for your account, please call 800 637-7335 x32457)
  5. HOW DO I RETRIEVE DOCUMENTS SUCH AS BILLS OF LADING, DELIVERY RECEIPTS, AND WEIGHT AND INSPECTION REPORTS?
    a) Click on document retrieval. From this page you’ll be able to access documents up to three years old.
  6. HOW CAN I ESTIMATE TRANSIT TIME FOR MY SHIPMENT?
    a) On the website homepage in the box in the middle of page (under "routing guide"), type the origin and destination zip codes and the transit time will be calculated for you.
  7. HOW DO I REACH MY LOCAL SERVICE CENTER?
    a) Under About SEFL: Service Centers and Transit Maps. All service centers will be listed with their phone numbers.
  8. CAN I REQUEST A PICKUP ONLINE?
    a) Log on to MySEFL using your internet logon and password and use the Pickup Requests Option. Pickups scheduled after 3:00 PM will be scheduled for pickup on the next business day. If the pickup is urgent, call your local service center to confirm the pickup schedule.
  9. HOW DO I TRACE A SHIPMENT THROUGH A NATIONAL PARTNER?
    a) After you have retrieved all the tracing information needed off the tracing portion of SEFL’s website, click on the partner carrier that is delivering your freight. This will take you to the partner’s home page where you can enter the tracking number.

F. SUPPORT

  1. WHAT AUTOMATED SUPPORT CAN SEFL PROVIDE?
    a) Rate-Assist™ provides customers with stand-alone PC software that offers rate quotation and a bill of lading generator. The rate quotation software provides rates and charges for interstate and intrastate rates using Southeastern's national rate scale for both LTL and TL rates. It also acts as a routing guide providing information on direct, partner, and interline service points. The bill of lading generator supports pre-assigned pro numbers, automatically assigns bill of lading numbers, allows storing of customer names and addresses, and stores frequently used commodities to reduce keystrokes when generating bills of lading. Various reports and printing capabilities are supported by the product along with the ability of generating files that can be exported to your mainframe or other programs.
    b) Click here to set up rate assist:
    c) You can also have transit times and zip codes emailed to you.
  2. WHERE CAN I FIND DOWNLOADS FOR SEFL RATES AND SERVICES?
    a) Southeastern Freight Lines has incorporated technology into virtually every process in order to consistently provide you with timely and accurate information. From pick-up through delivery, our information network is designed to deliver Total Customer Satisfaction (TCS) with one of the industry's most technologically advanced customer support systems.
    b) No matter how large or small your company, we have designed a customer support system that works for you.

G. CLAIMS

  1. WHAT SHOULD BE DONE WITH FREIGHT AFTER CLAIM HAS BEEN PAID?
    a) Disposition of freight is at your discretion.
  2. HOW LONG DO I HAVE TO FILE A CLAIM?
    a) Claims for loss or damage must be filed within nine (9) months from the date of delivery (or in the case of export traffic, not more than nine (9) months after delivery at the port of export, or in the case of import traffic, not more than nine (9) months after pickup at the place of tender). Claims for loss must be filed with the carrier not more than nine (9) months from the date of the bill of lading.

H. EQUIPMENT

  1. WHAT TYPES OF EQUIPMENT DO YOUR DRIVERS OPERATE?
    a) Southeastern Freight Lines has an excellent and modern fleet of approximately 2,900 tractors, 18 straight trucks, 100 Final Mile trucks (20 foot), and 7,100 trailers. Southeastern Freight Lines has in excess of 4,800 48’ and 53’ vans and more than 3,700 28’ trailers. The average age of fleet is 3.95 years for line haul tractors, 5.62 years for P&D tractors and 8.74 years for trailers.
  2. DOES SEFL SELL USED EQUIPMENT?
    a) Yes, contact: Edens Equipment Services - Jason Edens jasonedens@edensequipmentsales.com -- Phone: 803-739-0300

I. EMPLOYMENT OPPORTUNITIES

  1. WHAT KIND OF BENEFITS DO YOU OFFER YOUR ASSOCIATES?
    Southeastern Freight Lines philosophy is to Value Each Other Completely. One of the ways we demonstrate this is by providing an excellent, highly competitive benefits package to eligible full-time associates.
  2. WHAT EMPLOYMENT OPPORTUNITIES ARE CURRENTLY AVAILABLE?
    a) Click on https://alljobs-sefl.icims.com.
  3. DO YOU HAVE ANY INTERNSHIPS/COOPERATIVE PROGAMS?
    a) Not at this time.
  4. WHAT TYPES OF DRIVERS DO YOU HAVE AND HOW MUCH TIME IS SPENT AWAY FROM HOME?
    a) The majority of our drivers are Pick-Up and Delivery drivers. They work locally picking up freight from our customers and delivering freight to our customers within a 50 mile (on average) radius of their base service center. These drivers work Monday through Friday and are home every night.
    b) Our Linehaul/Road drivers transport freight from service center to service center. The Linehaul driver’s assignments or runs are described as follows:
    • Fast Turn — which means that they drive from their home service center to another service center and then return to their base service center every day.
    • Slow Turn - which means that they drive for a full shift, rest at another service center and then return back to their base service center. These drivers sleep out of town two days one week and three days the next week.
    • System Assignment - which means they will run the extra loads that could be to any of our service centers. These drivers may be on the road all week but they are home every weekend.
    • Sleeper Teams — all overnight stays for these drivers are either in hotels (paid by Southeastern Freight Lines) or company owned and maintained, private sleeping quarters