Southeastern Freight Lines has incorporated technology into virtually every process in order to consistently provide you with timely and accurate information. From pick-up through delivery, our information network is designed to deliver Total Customer Satisfaction (TCS) with one of the industry's most technologically advanced customer support systems.

No matter how large or small your company, we have designed a customer support system that works for you.

Electronic Data Interchange (EDI)
Our EDI system interfaces a complete line of standard ANSI EDI formats with our mainframe computer to allow totally paperless shipping and invoicing. We will also customize the EDI transaction sets to put data in a format you can use.

Large Customers/Mainframe Support

Uses ANSI industry standards:

• Bill of Lading - ANSI 211/204
• Electronic Payment - ANSI 820
• Freight Bill (Invoice) - ANSI 210
• Pickup Request - ANSI 204/990, 216
• Shipment Status - ANSI 214

Automated Fax Reports
A variety of shipment status reports can be automatically faxed to you each morning. Once you are set-up on this system, you may choose which shipment status report you wish to receive. Our computer then sends the report directly to your fax machine. You'll have the information you need - automatically - at your fingertips.

1-800-9ASSIST
1-800-9ASSIST is an efficient way to obtain information on a limited number of shipments. Using a standard touch-tone telephone, customers can obtain a rate quotation, shipment status information, freight charges and delivery information, as well as request fax copies of a bill of lading or a delivery receipt.

Rate-Assist™
Rate-Assist™ provides customers with stand-alone PC software that provides rate quotation software and a bill of lading generator. The rate quotation software provides rates and charges for interstate and intrastate rates using Southeastern's national rate scale for both LTL and TL rates. It also acts as a routing guide providing information on direct, partner, and interline service points. The bill of lading generator supports pre-assigned pro numbers, automatically assigns bill of lading numbers, allows storing of customer names and addresses, and stores frequently used commodities to reduce keystrokes when generating bills of lading. Various reports and printing capabilities are supported by the product along with the ability of generating files that can be exported to your mainframe or other programs. The software runs on Windows 3.0 or higher, '95, '98 or NT operating systems and requires 5.1MB of hard drive space. It can be ordered on diskette or downloaded from this homepage. Click here to download software.

CD's and Diskettes
With CD's and diskettes, Southeastern can provide rate scales, service points, transit times and a variety of monthly activity reports. This is just another way Southeastern Freight Lines' flexible customer support systems provide you with information in a format you can use.

Internet Access [www.sefl.com]
Southeastern's home page has been developed to provide a corporate profile, specific service information, and interactive features which allow direct access to our computer for tracing or document retrieval. In addition, your e-mail message will be transmitted directly to the service center or corporate department you designate.

MySEFL
This secure area of our Web site provides the customer access to advanced applications and reports that make it efficient and easy to do business with Southeastern Freight Lines. These applications utilize the customer’s confidential information so we require registration in order to obtain a user name and password for access. One sign-on then gives users access to customer specific reports, electronic bills of lading, customized rates, claims filing and Internet Invoicing. If you are interested in these services please go to MySEFL and register today.

Web Connect
Web Connect allows our customers to pull shipment information directly from our Web site into their company's Web page or information system(s). Using Web Connect they can trace a shipment, get a rate quote, access the routing guide, check a claim status or receive a Proof of Delivery. All these queries can be submitted without leaving their Web site. This is an inexpensive way for customers to expand their Web sites capabilities, therefore, providing better and faster service to their users. Click here to get more detailed information on Web Connect.