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Internet Website Features

The following is an explanation of Southeastern's Homepage at it's website www.sefl.com. Our site has been designed specifically for our customers to be informative, efficient, and easy to use. Check out our FAQ page for answers to your most commonly asked questions.

If you are unable to find the help you need here, please contact our helpdesk.



Home Page

Southeastern's homepage is divided into 4 basic areas:

  1. Roll-over Menu Tabs - The key information and applications are accessed through a series of 6 roll-over menus provided at the top half of the Web Page. These links range from general company information to full web-based applications requiring secure access.
  2. Breaking News - The site contains a rolling banner of current news such as the current fuel surcharge rates and important weather alerts. As an example, when a hurricane is threatening our service area, you will see hurricane alerts to keep you informed. Simply click on the banner to receive a current update. It also links you to weather.com to receive projections on the weather.
  3. Quick Access Boxes - the 3 boxes on the far left side of the homepage provides quick access to Tracing, POD/BOL images, and Service times from one zip to another. The first two (Tracing and View POD/BOL) let you quickly access this information without having to use the menu options. This is great for quickly checking on that one shipment. The Routing Guide box is an online tool that provides not only the transit time information but also the origin/destination service centers as well as the direct, partnership, and interline information.
  4. Browser/Report Software - the bottom of the page gives you access to the browsers of Netscape or Microsoft Explorer and the report reader Adobe Acrobat that can be downloaded free of charge to your PC. The browsers allow you to "surf the web" and utilize the benefits of our website. Adobe Acrobat allows you to read/print the various reports available from our site. These are all standards in the Internet industry.

Email Us!

This option allows you to E-mail any department of service center in our system. You can send E-mail attachments for Word or Excel files as needed.


Our History - this section provides a brief description of our company history and our commitment to our people, customers, and quality process. This section also provides graphics denoting our revenue growth and profitability trends.

Quality Process - this section describes our commitment to continuous measurable improvement in all processes utilizing our quality process. Southeastern has been a leader in the application of process management and statistical process control in the motor carrier business.

Quality Awards - this section lists a few of our quality awards. We have been honored for service excellence with over 300 quality awards from customers and trade associations.

Service Centers & Transit Maps - this section provides a name, address, and telephone listing of all our service centers. In addition, you can view/print transit service maps from this section and even obtain driving instructions to the service centers from your current location.

Holiday Schedule - this section lists the holidays when our offices will be closed.

Press Releases - this section will provide current and past press releases and articles on our company.

Fuel Surcharge - Due to the excessive costs for diesel fuel, Southeastern Freight Lines implemented a fuel surcharge effective September 15, 1999. The charge will remain in effect as long as the U.S. National Average Diesel Fuel Index remains at or above $1.10 per gallon.

Eagle Eye News - the Eagle Eye News is Southeastern's internal newspaper that provides insight into the company's culture, customer recognitions, innovations, new services, and quality process.

Customer Testimonials - Read what our customers are saying about us.

Frequently Asked Questions - Get answers for your most frequently asked questions.

Special Services - this section provides information about specialized services such as carpet, assembly/distribution, pallet decks, responsible care (chemical industry certification), and truckload operations.

National Partnerships - this section provides information on the partnerships that Southeastern has with several other motor carriers to provide national coverage. These partnerships are connected via computer access and provide seamless tracking capabilities from pickup through delivery. The section also provides Internet "Hot Links" to our partners' websites.

International Service - this section provides an overview of our service to Puerto Rico, Canada, Mexico and the U.S. Virgin Islands.

Guaranteed Service - this section provides an explanation of Southeastern's Excelerated guaranteed service options, when time really matters.

Logistics Solutions - this section provides information about Southeastern Logistics Solutions.

IT Support - this section provides information on the various technologies utilized to support our customer base. Southeastern is recognized as a technological leader in providing state-of-the-art applications customer support.

Drivers and Equipment - this section provides information about our Drivers and Equipment Inventory.

Downloads - This section provides information and instruction on the ability to download our Rate-Assist Software and Transit time files.

Employment Opportunities - this section provides information about our present employment opportunities by job description and location. After reviewing these opportunities you can also submit an online application.

Tracing By Pro

The trace option provides the ability to check on the status of up to 10 shipments utilizing Southeastern's pro number that is assigned by the driver at time of pickup, the Bill of Lading number, or the consignee Purchase order number (tracing by Bill of Lading or Purchase Order number will also require the entry of a shipper or consignee zip code).

The shipment status message provides the complete status of a shipment inclusive of pro number, shipper, consignee, PO number, bill of lading number, pieces, weight, freight charges (for MySEFL payors), committed delivery date, actual delivery date, and person signing for delivery of the shipment. In the event the shipment is given to a partner carrier, the carrier SCAC code along with delivery information will also be shown.

Click on the statement and see the movement of the freight through each shipment status from pickup until delivery. This provides detailed movement information including date, time, origins, destinations, trailer numbers and any delays at delivery for your review.

At the bottom of a trace, you can check the Send Shipment Tracing for this pro to my email address daily until delivered box, enter your Email address, and automatically receive a Trace on this shipment every morning until delivered. You no longer have to remember to check this shipment on a daily basis.

In addition to the shipment status information, you can also click on the "To View Proof of Delivery, Click here. " link and view/print a copy of the delivery receipt for the shipment.

How To Get Your Freight Charges - many Prepaid shippers want their freight charges each morning to invoice their customers. In addition, some consignees want their Collect charges for inbound freight. The BEST way to do this is to receive a Shipment Manifest each morning of Yesterday's Pickups. This report can be delivered to you early each morning automatically by email showing a shipment summary, current status, and your freight charges. To set this up, do the following:

Prepaid Freight Charges for Shippers

Collect Freight Charges for Consignees

Click trace response to see an example of a trace.

Document Retrieval

The document retrieval option provides the ability to view, email, or fax a bill of lading,POD or W&I document. To view a document, simply enter the pro number(s) for up to 10 shipments (1 pro number per line) and check the appropriate document type check box on the screen. If you wish to Fax or Email the document, simply click on the corresponding radio button and complete the routing information on the form.

Once, this is completed, simply submit the completed screen for processing. Click here to see the results of selecting the view option for a Bill of Lading:

Documents are in TIF format. If your browser or operating system does not already have software installed that can open a tif file, you may dowload a free tiff viewer from one of the following web sites. (Clicking on these links takes you to another vendor's web site, and these tiff viewers are not software that is supported by Southeastern Freight Lines)
 

Claims Inquiry

The Claims Inquiry option allows you to receive a status of a claim by pro number or claim number. The claim inquiry response provides the current status that may include the amount paid, the applicable date and check number.  If declined, the system provides the reason. 

Customer Forms

This option allows you to view and print several special documents:

  1. Bill of Lading - you can print a copy of the VICS Bill of Lading that has been accepted as the industry standard bill of lading.
  2. Supplement to the Bill of Lading - this is a continuation page to the VICS B/L.
  3. Canadian XpressPass Bill of Lading - this is a Canadian B/L with contains both the bill of lading and commercial invoice. This is a convenient way of shipping to Canada where a copy of the commercial invoice is required on all shipments.
  4. Simplified Claim Form - in the event you do not want to file a claim electronically, you can print a copy of the standard claim form and present manually with supporting documentation. A copy of the commercial invoice, freight bill and any supporting photographs or paperwork would be beneficial.
  5. Certificate of Property Insurance - this document provides a copy of Southeastern's property insurance coverage.
  6. Certificate of Liability Insurance - this document provides a copy of Southeastern's liability insurance coverage.

Rules Tariff

A listing of the most commonly requested special services and the charges for each.

Invoicing, Payment, and Remittance Advice Options

Southeastern Freight Lines offers a wide range of invoicing, payment, and remittance advice options for our customers. The basics are listed below:

Invoicing:
  1. Plain Paper - invoices on a statement/freight bill.
  2. Paper With Attachments - a statement with freight bills and required document copies.
  3. EDI 210's - a must for those larger customers looking for efficiencies in their payable process. We also offer supporting documentation in the form of invoice and document files in conjunction with our EDI210 processing.
  4. Fax Invoicing - an automated daily/weekly fax containing an abbreviated version of our freight bill.
  5. Internet Invoicing - an automated daily/weekly email with a .pdf attachment containing your freight bills. Click here for more information.
  6. Internet Invoicing and Payment - a weekly email with a link to the SEFL website. This allows you access to your freight bills and to approve full or partial payments. Payments are drafted directly out of your bank account on the due date.
  7. Flat File Invoicing - choose from one of our standard formats to receive your daily or weeky invoicing in a comma delimited or excel file.

* Any other type of invoicing will need to be discussed with the Customer Invoicing Manager.

If you have any questions or exception about Invoicing please contact Pat Hardin, Invoicing Manager at phardin@sefl.com or 803-939-3297.

Payments:
  1. Electronic Funds Transfer (EFT) - Funds are transferred directly from the customer's bank account to Southeastern Freight Lines' account at Wachovia Bank. This is a highly desirable and efficient process for both the customer and SEFL. Using EFT's eliminates the need for writing checks, simplifies reconciling of bank statements, reduces space needed to store canceled checks, saves postage for mailing checks and saves time processing payables.
  2. Internet Payment - Using this method, customers can view a weekly file of all invoices via an e-mail, containing a link to the SEFL website. From this file, they can approve partial or full payment. After the customer's authorization, SEFL can draft the customer's bank account and clear their receivables.
  3. Customer Checks - Physical checks and money orders in payment of freight charges should be mailed to the remittance address shown on our statements at P.O. Box 100104, Columbia, SC 29202-3104.
  4. Cash - Cash payments may be made to local service centers for freight charges.
Remittance Advice:
  1. Electronic Data Interchange (EDI) - EDI 820 remittance advice permits our customers to transmit their remittance advice to us electronically, preventing the necessity of keying bill numbers and paid amounts to clear their receivables. This capability may be used with either electronic funds transfers (EFT) or physical checks.
  2. File Transfers - Southeastern has the ability to transmit EDI over the Internet for the standard ANSI transactions sets. This allows direct communications with our customers eliminating VAN (Value Added Networks - Third Party) costs to them. We can provide standard file transfer protocol (FTP) transfers.
  3. Microsoft Excel Files - Customers may transfer their payable information into an Excel file and send via email to our Accounts Receivable Department. We are able to "cut and paste" this information into our cash application screens to clear their freight bills.
  4. Paper Remittance - Customers may mail their paper remittance advices to P.O. Box 100104, Columbia, SC 29202-3104.

If you have any questions or exception about Payments or Remittances please contact Pat Hardin, Account Receivable Manager at phardin@sefl.com or 803-939-3297.

Internet Invoicing

Internet Invoicing is a simple and cost effective way of providing an abbreviated invoice directly to you via Internet Email the morning following pickup. Each abbreviated invoice shows all the pertinent shipping information and the description for the first page of the bill with the total pieces, weight, discount, and freight charges for the entire shipment. This abbreviated format is easy to read.

If you are a shipper who prepays and adds freight charges to your invoices, you can benefit significantly from this new capability. Using Internet Invoicing, you can receive Southeastern's invoices the morning following pickup (before 12 Noon) and invoice your customers the same day!

In addition, any customer who wants their invoices (prepaid and collect) the morning following pickup can benefit from this new capability without the cost of EDI. The system is ideal for customers who ship 24 or fewer shipments per day and do not use Third Party Logistics (TPL's) or Third Party Paying Agents. Most third parties have additional document requirements (bills of lading, delivery receipts, etc.) and are not suited for this method of invoicing.

o       Sign Me Up! - if you want to sign-up for Internet Invoicing, simply click on this icon. Enter your company name, contact name, telephone number, and Email address where you wish the Internet Invoices to be received. Submit this request and you will be contacted by a Southeastern representative to verify your request. You will begin receiving Internet Invoices on your next shipments. It's that easy!

o       Not For Me!! - takes you back to the homepage.

Internet Invoice Example

The Internet Invoice provides up to 6 invoices on one page. This is an abbreviated invoice and provides the first page of the freight bill with total pieces, weight, freight charges, and discounts for the shipment. It is designed for Prepaid-and- Add Customers to cut between the freight bills for invoicing their customers. However, Collect Customers who want their invoices next morning can also utilize this capability. It is as fast as EDI without all the programming, expense, and complexity.

The Internet Invoice is received as an Email attachment and can only be viewed/printed utilizing Adobe Acrobat that can be downloaded free of charge form the Email or from Southeastern's homepage. The Email on the Internet Invoice gives instructions on how to download Adobe Acrobat for viewing/printing their invoices. In addition, we provide instructions on how to effectively utilize the document. It's as simple as 1-2-3!

  1. Receive the invoice and make 2 copies for processing.
  2. For "Prepay and Add" Shippers, cutout each freight invoice (on the dotted lines) as indicated and attach to the invoice to your customer.
  3. Process the other 2 copies of the invoice for payment to Southeastern.
    1. Attach one copy to the check to Southeastern and return as remittance advice.
    2. File one copy as record of payment

Discontinue Internet Invoicing - in the event the customer wants to discontinue Internet Invoicing for any reason, they simply click the URL imbedded in the Email. A representative from Southeastern will be in touch to determine how you would like your invoices setup.

Packaging and Labeling

Provides information on packaging, labeling, shipment preparation and an on-line density calculator.

Routing Guide

The Routing Guide provides not only the transit time information but also the origin/destination service centers as well as the direct, partnership, and interline information.

Rate Quotes

The Rate Quotes option under the Shipping tab will allow you to receive a Rate Quote or a general Carpet Rate Quote. Selecting the Rate Quotes will redirect you to a secure My SEFL logon so that we may apply your applicable pricing to the quote.

After logging on to your account and providing the required information the system will return the appropriate rate quotation. The rate quotation response provides the rates, charges, discount amount, accessorial charges, and the Fuel Surcharge in effect on the requested date. In addition, the quotation provides the mileage, transit time, and if the zips involved are direct, interline, or partnerships.

The Carpet Quote is a general quote and does not require a My SEFL logon. To obtain a carpet quote you must provide the origin and destination zip, the square yards and the description type. In addition you may add applicable special services. Once this information is entered, you can then Submit Query and the system will return with the appropriate rate quotation.

My SEFL - this section provides a collection of advanced web-based applications and reports to make it efficient and easy to do business with Southeastern. Because these applications utilize the customer's confidential information, this section also requires a customer id and password for access.  The customer only has to sign-on once to have access to all the applications such as customer specific reports, rates quotes, bill of lading generation and claims filing.  If you are interested in taking advantage of these services please go to My SEFL and register for your id and password.


WebConnect:
WebConnect allows our customers to pull shipment information directly from our Web site into their company's Web page or information system.
Please contact helpdesk@sefl.com if you have any questions.


Southeastern Freight Lines' Standard Policies


Southeastern is constantly upgrading its website with state-of-the-art applications to assist you in your day-to-day work. We appreciate your business.


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420 Davega Road Lexington, SC 29073
(803) 794-7300 or (800) 637-7335

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