Southeastern
Freight Lines, Inc.
Internet
Website Features
The following is an explanation
of Southeastern's Homepage at it's website www.sefl.com. Our site has been designed
specifically for our customers to be informative, efficient, and easy to use.
Check out our FAQ page for answers to your most
commonly asked questions.
If you are unable
to find the help you need here, please contact the our helpdesk.
Home Page
Southeastern's homepage
is divided into 4 basic areas:
- Roll-over Menu Tabs - The key information and applications are accessed
through a series of 6 roll-over menus provided at the top half of the Web
Page. These links range from general company information to full web-based
applications requiring secure access.
- Breaking News - The site contains a rolling banner of current news such
as the current fuel surcharge rates and important weather alerts. As an
example, when a hurricane is threatening our service area, you will see
hurricane alerts to keep you informed. Simply click on the banner to receive
a current update. It also links you to weather.com to receive projections
on the weather.
- Quick Access Boxes - the 3 boxes on the far
left side of the homepage provides quick access to Tracing, POD/BOL images,
and Service times from one zip to another. The first two (Tracing and POD/BOL)
let you quickly access this information without having to use the menu options.
This is great for quickly checking on that one shipment. The Service box
provides an online routing guide and provides not only the transit time
information but also the origin/destination service centers as well as the
direct, partnership, and interline information.
- Browser/Report Software - the bottom of the page gives you access to the
browsers of Netscape or Microsoft Explorer and the report reader Adobe Acrobat
that can be downloaded free of charge to your PC. The browsers allow you
to "surf the web" and utilize the benefits of our website. Adobe
Acrobat allows you to read/print the various reports available from our
site. These are all standards in the Internet industry.
Email Us!
This option allows
you to E-mail any department
of service center in our system. You can send E-mail attachments for Word
or Excel files as needed.
Our History - this section provides a brief description
of our company history and our commitment to our people, customers, and
quality process. This section also provides graphics denoting our revenue
growth and profitability trends.
Quality Process - this section describes our commitment
to continuous measurable improvement in all processes utilizing our quality
process. Southeastern has been a leader in the application of process management
and statistical process control in the motor carrier business.
Service Centers & Transit Maps - this section provides a name, address,
and telephone listing of all our service centers. In addition, you can view/print
transit service maps from this section and even obtain driving instructions
to the service centers from your current location.
Press Releases - this section will provide current and
past press releases and articles on our company.
Fuel Surcharge - Due to the excessive costs for diesel
fuel, Southeastern Freight Lines implemented a fuel surcharge effective September
15, 1999. The charge will remain in effect as long as the U.S. National Average
Diesel Fuel Index remains at or above $1.10 per gallon.
Security Notice - this section contains a security notice
that was provided to all of our Drivers to emphasize some of our existing
and new security policies and procedures. In light of the terrorist event
of September 11th, we wanted our customers to know how concerned
we are with their safety and security as well as that of our associates.
Eagle Eye News - the Eagle Eye News is Southeastern's internal newspaper that provides
insight into the company's culture, customer recognitions, innovations, new
services, and quality process.
Special Services - this section provides information about
specialized services such as carpet, assembly/distribution, pallet decks,
responsible care (chemical industry certification), and truckload operations.
National Partnerships - this section provides information on
the partnerships that Southeastern has with several other motor carriers to
provide national coverage. These partnerships are connected via computer access
and provide seamless tracking capabilities from pickup through delivery. The
section also provides Internet "Hot Links" to our partners' websites.
Puerto Rico - this section provides an overview of
our best-in-class service to Puerto Rico including our transit standards and
required documentation. In addition we provide answers to frequently asked
questions about this service.
Guaranteed Service - this section provides an explanation
of Southeastern's Excelerated guaranteed service options, when time
really matters.
Airways - this section is to advise you that we have joined forces
with Airways Freight Corporation to provide an airfreight service offering.
Computer Support - this section provides information on
the various technologies utilized to support our customer base. Southeastern
is recognized as a technological leader in providing state-of-the-art applications
customer support.
Downloads - This section provides information and
instruction on the ability to download our Rate-Assist Software and Transit
time files.
Employment Opportunities - this section provides
information about our present employment opportunities by job description
and location. After reviewing these opportunities you can also submit an
online application.
General Benefits - this section provides a comprehensive
list and overview of Southeastern's employment benefits.
Frequently Asked Questions - this is a list of frequently asked questions
that we commonly receive from employment applicants.
Support Links - this section provides links to our key
benefit administrators for the medical, dental and 401-k plans.
Tracing By Pro
The trace
option provides the ability to check on the status of up to 10 shipments
utilizing Southeastern's pro number that is assigned by the driver at time
of pickup, the Bill of Lading number, or the consignee Purchase order number
(tracing by Bill of Lading or Purchase Order number will also require the
entry of a shipper or consignee zip code).
The shipment status message provides
the complete status of a shipment inclusive of pro number, shipper, consignee,
PO number, bill of lading number, pieces, weight, freight charges (for MySEFL payors), committed
delivery date, actual delivery date, and person signing for delivery of the
shipment. In the event the shipment is given to a partner carrier, the carrier
SCAC code along with delivery information will also be shown.
At the bottom of a trace, you can check the Send Shipment Tracing for this
pro to my email address daily until delivered box, enter your Email address,
and automatically receive a Trace on this shipment every morning until delivered.
You no longer have to remember to check this shipment on a daily basis.
In addition to the shipment status
information, you can also click on the "To View Proof of Delivery, Click
here." link and view/print a copy
of the delivery receipt for the shipment.
How
To Get Your Freight Charges
- many Prepaid shippers want their freight charges each morning to invoice their
customers. In addition, some consignees want their Collect charges for inbound
freight. The BEST way to do this is to receive a Shipment Manifest each morning
of Yesterday's Pickups. This report can be delivered to you early each morning
automatically by email showing a shipment summary, current status, and your
freight charges. To set this up, do the following:
Prepaid Freight Charges for Shippers
- Enter the MYSEFL site from the homepage
- Enter your Customer ID and Password (or apply for one)
- Select Customer Reports
- Click Shipment Manifest
- Enter your email address(s)
- Click Submit
- Select Outbound
- Click Yesterday's Pickups
- Scroll to the bottom of the page and Click Send This Report Daily.
Collect Freight Charges for Consignees
- Follow the Same procedures above except Select Inbound on the 3rd step
from the end.
Click trace
response to see an example of a trace.
Document Retrieval
The document
retrieval option provides the ability to view, email, or fax a bill of
lading,POD or W&I document. To view a document, simply enter the pro number(s)
for up to 10 shipments (1 pro number per line) and check the appropriate document
type check box on the screen. If you wish to Fax or Email the document, simply
click on the corresponding radio button and complete the routing information
on the form.
Once, this is
completed, simply submit the completed screen for processing. Click here to see the results
of selecting the view option for a Bill of Lading:
Documents are in TIF format. If your browser or operating system does not
already have software installed that can open a tif file, you may dowload
a free tiff viewer from one of the following web sites. (Clicking on these
links takes you to another vendor's web site, and these tiff viewers are not
software that is supported by Southeastern Freight Lines)
Rate Quotes
The Rate
Quote option provides Southeastern's Tariff 550 rates between any 2 zip
codes in the US. To obtain a rate quote, simply enter the origin and destination
zip code, discount, net minimum, class and weight for the shipment.
Once this information is entered,
you can then Submit Query and the system will return with the appropriate
rate quotation.
The rate
quotation response provides the rates, charges, discount amount, accessorial
charges, and the Fuel Surcharge in effect on the requested date. In addition,
the quotation provides the mileage, transit time, and if the zips involved
are direct, interline, or partnerships.
Claims Inquiry
The Claims
Inquiry option allows you to receive a status of a claim by pro number
or claim number. The claim
inquiry response provides the current status that may include the amount
paid, the applicable date and check number. If declined, the system provides
the reason.
Customer Forms
This option
allows you to view and print several special documents:
- Bill of Lading - you can print a copy of the VICS Bill of Lading
that has been accepted as the industry standard bill of lading.
- Supplement to the Bill of Lading - this is a continuation page
to the VICS B/L.
- Canadian XpressPass Bill of Lading - this is a Canadian B/L with
contains both the bill of lading and commercial invoice. This is a convenient
way of shipping to Canada where a copy of the commercial invoice is required
on all shipments.
- Simplified Claim Form - in the event you do not want to file a
claim electronically, you can print a copy of the standard claim form and
present manually with supporting documentation. A copy of the commercial
invoice, freight bill and any supporting photographs or paperwork would
be beneficial.
- Certificate of Property Insurance - this document provides a copy
of Southeastern's property insurance coverage.
- Certificate of Liability Insurance - this document provides a copy
of Southeastern's liability insurance coverage.
Internet Invoicing
Internet Invoicing is a simple and cost effective
way of providing an abbreviated invoice directly to you via Internet Email
the morning following pickup. Each abbreviated invoice shows all the pertinent
shipping information and the description for the first page of the bill with
the total pieces, weight, discount, and freight charges for the entire shipment.
This abbreviated format is easy to read.
If you are a shipper who prepays
and adds freight charges to your invoices, you can benefit significantly from
this new capability. Using Internet Invoicing, you can receive Southeastern's
invoices the morning following pickup (before 12 Noon) and invoice your customers
the same day!
In addition, any customer who
wants their invoices (prepaid and collect) the morning following pickup can
benefit from this new capability without the cost of EDI. The system is ideal
for customers who ship 24 or fewer shipments per day and do not use Third
Party Logistics (TPL's) or Third Party Paying Agents. Most third parties have
additional document requirements (bills of lading, delivery receipts, etc.)
and are not suited for this method of invoicing.
o
- if you want
to sign-up for Internet Invoicing, simply click on this icon. Enter your company
name, contact name, telephone number, and Email address where you wish the
Internet Invoices to be received. Submit this request and you will be contacted
by a Southeastern representative to verify your request. You will begin receiving
Internet Invoices on your next shipments. It's that easy!
o
- takes you back to the
homepage.
Internet Invoice Example
The Internet Invoice provides
up to 6 invoices on one page. This is an abbreviated invoice and provides
the first page of the freight bill with total pieces, weight, freight charges,
and discounts for the shipment. It is designed for Prepaid-and- Add Customers
to cut between the freight bills for invoicing their customers. However, Collect
Customers who want their invoices next morning can also utilize this capability.
It is as fast as EDI without all the programming, expense, and complexity.
The Internet
Invoice is received as an Email attachment and can only be viewed/printed
utilizing Adobe Acrobat that can be downloaded free of charge form the Email
or from Southeastern's homepage. The Email on the Internet Invoice gives instructions
on how to download Adobe Acrobat for viewing/printing their invoices. In addition,
we provide instructions on how to effectively utilize the document. It's as
simple as 1-2-3!
- Receive the invoice and make 2 copies for processing.
- For "Prepay and Add" Shippers, cutout each freight invoice (on
the dotted lines) as indicated and attach to the invoice to your customer.
- Process the other 2 copies of the invoice for payment to Southeastern.
- Attach one copy to the check to Southeastern and return as remittance
advice.
- File one copy as record of payment
Discontinue Internet Invoicing
- in the event the customer wants to discontinue Internet Invoicing for any
reason, they simply click the URL imbedded in the Email. A representative
from Southeastern will be in touch to determine how you would like your invoices
setup.
My SEFL - this section provides a collection
of advanced web-based applications and reports to make it efficient and easy
to do business with Southeastern. Because these applications utilize the
customer's confidential information, this section also requires a customer
id and password for access. The customer only has to sign-on once to have
access to all the applications such as customer specific reports, customized
rates quotes, bill of lading generation and claims filing. If you are interested
in taking advantage of these services please go to My SEFL and register for your id and
password.
WebConnect:
Web Connect allows our customers to pull shipment information
directly from our Web site into their company's Web page or information
system